What is Net Promoter Score® (NPS)? Net Promoter Score (NPS) is defined as a metric for determining the state of a customer’s loyalty and Customer Satisfaction with a brand or product. NPS is typically measured using the Net Promoter Score …

Learn about the Net Promoter Score and its importance to drive customer loyalty. Net Promoter Score survey is not just a metric but an indicator of brand success and has a direct relation with Customer Experience (CX). How to Improve net p…